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Care Manager
Location: Mountainside
Compensation: $24.77-$28.98 Per hour | Position: Full-Time
Overview:
The Care Manager plays a central role in building meaningful partnerships with children and families while coordinating care with system partners. This position serves as a key facilitator of the Child and Family Team (CFT) process, empowering families through strength-based, individualized planning. The Care Manager works collaboratively to ensure that all support and interventions align with the youth’s goals, ensuring continuity of care and access to the least restrictive, most effective services. The ideal candidate is passionate about working with youth and families, understands the complexities of behavioral health needs, and is committed to the values of equity, empowerment, and positive outcomes. This is a community-based position requiring regular travel to family homes, service provider locations, and community-based settings. This position may involve exposure to emotionally challenging situations and requires emotional resilience, cultural sensitivity, and a strong sense of professional boundaries.
**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex national origin, disability status, protected, veteran status or any other characteristic protected by law.
Responsibilities:
- Review referral packets and all relevant assessments prior to the initial engagement with the child and family.
- Participate in initial family meetings to:
- Build rapport and trust with the youth and caregivers.
- Introduce the wraparound process and the development of an Individualized Service Plan (ISP).
- Collaboratively develop a comprehensive crisis plan.
- Facilitate the coordination and scheduling of ongoing Child and Family Team (CFT) meetings.
- Maintain a proactive approach to care by identifying team members, linking the family to resources, and revising ISPs and crisis plans as needed.
- Ensure timely access to appropriate formal and informal services to address identified needs.
- Provide ongoing support by meeting with youth and families at least once monthly in settings such as their homes, community locations, or office.
- Monitor service delivery, ensure quality of care, and track progress toward established goals.
- Document all contacts, progress notes, and interventions in CYBER or designated systems on a weekly basis.
- Provide scheduled on-call crisis management coverage to support families during times of urgent need.
- When out-of-home treatment is necessary:
- Initiate and complete referral packets, upload documents to CYBER, and liaise with the Specialty Residential Treatment Unit.
- Facilitate “meet and greets” between families and providers.
- Maintain up-to-date records in YouthLink and coordinate Joint Care Review Plans as required.
- Complete the Strengths and Needs Assessment (SNA) and maintain current Care Manager certifications annually.
- Ensure that ISP discharge or transfer plans are completed within two (2) business days following the final CFT meeting.
- Submit flex funds requests and referrals in accordance with agency timelines.
Requirements:
- Bachelor’s degree in social work, Psychology, Counseling, or a related human services field.
- Minimum of one (1) year of professional experience providing direct services to children and families, preferably in a care management, case management, or behavioral health setting.
- To qualify for the highest level of the pay range, a minimum of 10 years’ experience with CMO (New Jersey’s Children System of Care) is required.
- Master's degree in social work or related human services field preferred.
- Exceptional organizational abilities, time management, attention to detail, and the ability to prioritize multiple tasks.
- Strong interpersonal and communication skills, with the ability to engage families and collaborate with professional partners.
- Valid driver’s license in good standing and access to a reliable vehicle.
- Demonstrated capacity for cultural competence and sensitivity to diverse family needs.
- Bilingual (preferred) – ability to communicate effectively with families in their preferred language is highly valued. (Spanish, Creole, Portuguese, ASL, etc.)
- Ability to work both independently and as part of a team.
- Knowledge in Microsoft Office 365 (Word, Outlook, PowerPoint, Excel)
- Comfortable using electronic health record systems and documentation software (e.g., CYBER).
- Availability for occasional evening and weekend work, including participation in on-call rotation for crisis management coverage.
Benefits:
- Generous Medical Benefits
- Company Paid Life Insurance
- Generous Vacation, Personal, and Sick Time Off
- Flexible Spending Account
- Professional Development Assistance
- Tuition Reimbursement (After 1 year of employment)
- Employee Referral Program
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