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Frequently Asked Questions

  • What is Families and Community Together?

    Families and Community Together (FACT) is a non-profit agency that assists families of Union County who have children with emotional, behavioral, social, and mental health needs. We were founded in 2000 and have worked with hundreds of families in our county.

  • Our family needs help now! How do we get started?

    In order to help you in the fastest way possible, you need to follow certain steps. These steps are outlined on our Families page.

    Your first step is to call PerformCare, our contracted systems administrator, at 1-877-652-7624. Children are referred to FACT through PerformCare, the contracted systems administrator, which does an assessment of the child’s needs. PerformCare will initially interview the caregiver on the telephone to determine the severity of the problem. If the family requires care management assistance, a clinician will meet with the family to do a complete evaluation of needs. If the needs of the family rise to an intensive level, they will be referred to FACT. FACT will contact the family within 24 hours.

  • Do you only serve Union County families?

    Yes. FACT is Union County's exclusive Care Management Organization (CMO) and is only able to serve residents of Union County.

    If you live outside of Union County, you should look for the CMO serving your area. There are Care Management Organizations dedicated to each of the following counties: Bergen, Burlington, Camden, Cape Atlantic, Essex, Hudson, Mercer, Middlesex, Monmouth, Morris/Sussex, Ocean, Passaic, and TriCounty (Hunterdon Somerset Warren).

  • How does FACT get involved with my family?

    All families must be referred by the central screening organization that determines which families need this level of services. They will interview you on the telephone to determine the severity of the problem. After the telephone interview they may refer you to local mental health services, or, if the family requires more assistance, a clinician will meet with your family to do a complete evaluation of their needs. If the needs of the family rise to an intensive level, they will be referred to FACT. Once FACT receives the referral, we will contact the family within 24 hours to set up an appointment.

  • Who may have recommended a referral for my child?

    Any child serving professional can recommend a referral, but the parent or caregiver must agree to participate. FACT is voluntary so your permission and involvement is mandated before a referral can be made.

  • What does FACT do?

    Fact helps families form a Child and Family Team of Support around a child/adolescent in crisis with people who truly know and care about their future.

    We also help families learn how to use and manage services that are available to them in their community.

  • Where can I see your list of community based care providers?

    You can go to our sister website to find our comprehensive list of community based support, resources, and services for children and families.

  • What is the age requirement?

    FACT works with children and adolescents from 5 to 21 years of age.
  • Who will I work with at FACT?

    Every child will have their own Care Manager. A Care Manager facilitates the Child and Family Team (your support system), coordinates the assessment of your child’s needs, helps plan treatment, and guides you through the plan to improve conditions for your child. Care Managers believe children are best served in their homes and communities using natural supports and the strengths that every family possesses. Care Managers have a Bachelor’s or Master’s Degree and at least two years experience working with children who have mental health needs. Care Managers are supervised by highly experienced Master’s level professionals.
  • What is the role of a Care Manager?

    A Care Manager creates a supportive Child and Family Team for each family. The Child and Family Team is a crucial part of the process. The Team helps families help themselves. They can lend their support to the child and/or the family in many ways. You will be asked to recommend persons you trust to join your team.
  • How often will I have contact with my child’s Care Manager?

    Your Care Manager will maintain regular contact with you and your child. This can be done via telephone, email, or text messages. Your Care Manager will visit your family at least monthly, but more frequently for families that require more intensive services.
  • What is a Child and Family Team?

    A Child and Family Team (CFT) is composed of important people in your child’s and family’s life. Team members provide support and guidance to help your family through this difficult time. Team members share responsibilities and work together to help your family meet your goals. The CFT meets every 75 days or more often as needed. FACT strongly encourages families to invite their friends, family, or professionals who have worked with your family to be on the Child and Family Team.
  • What agencies does FACT work with?

    FACT uses a team approach and works closely with any person or agency involved in your child’s life, i.e., schools, Family and Juvenile Court, Probation/Parole, DCP&P (formerly DYFS), or mental health providers. FACT encourages families to rely on ‘informal’ or ‘natural’ supports, i.e. extended family, clergy, friends or neighbors, and welcomes them to the Child and Family Team.
  • What is the difference between FACT and DCP&P (Division of Child Protection & Permanency)?

    FACT and DCP&P, are two totally different agencies. FACT addresses children and adolescents’ mental and behavioral health needs. DCP&P addresses abuse and neglect.
  • Are FACT clients involved with DCP&P (formerly DYFS)?

    Some of our clients are known to DCP&P, but not all. When DCP&P is involved with a family, FACT is the lead agency. We work closely with DCP&P to ensure that the family is meeting the DCP&P requirements, but our roles are different. FACT has no legal authority to remove children from their homes. FACT is also a voluntary program so families can choose to end their involvement with us at any time.
  • Will FACT remove my children from my home?

    No, FACT does not have the authority to remove a child from home. The goal of FACT is to keep children of Union County safe and stable in their homes, their schools, and their communities.
  • Do I have to pay FACT for their services?

    FACT does not charge a fee for services, but you are required to complete a Presumptive Eligibility form to determine if you are eligible for Family Care, the New Jersey affordable insurance plan.
  • What if I already have NJ Family Care or I have been denied NJ Family Care in the past?

    All families must complete the form so that there are no gaps in providing mental health services. This is a state requirement.
  • Will FACT pay my bills?

    No, but your Care Manager will help you locate agencies and programs in the community that are affordable or reimbursed by Medicaid.
  • My child does not have health insurance. Where can I go for help?

    All children are required by the State to have health insurance. If your child is not covered by private health insurance, please go to to learn how to apply for services.
  • I can’t afford my child’s/family’s prescription medication. Where can I go for help?

    To locate programs and assistance with paying for your prescription medication:

    You can also try contacting the medication’s manufacturer. The pharmaceutical companies might offer their own programs and assistance.

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