FACT's role is to "Support, Assist and Empower".

FACT "Support" by helping families form a Child and Family Team (CFT). A CFT is a group of family, friends, and other people who care and are invested in a child's and family's future.

FACT "Assist" by identifying and linking the youth and family to sustainable resources in their communities that can assist in meeting family needs.

FACT "Empower" a youth and family by highlighting their natural strengths and giving them voice and choice while learning how to use and manage services that are available to them in their community.

In order to help you in the fastest way possible, you need to follow certain steps. These steps are outlined on our Families page.

Your first step is to call PerformCare, our contracted systems administrator, at 1-877-652-7624. They will interview you on the telephone to get more information about your child and your family's needs. After the telephone interview they may refer you to local resources, or, if the family requires more assistance, a clinician will meet with you and your child to do a complete assessment of their needs. Based on the review of the assessment, if the needs of the youth rises to an intensive level, they will be referred to FACT. Once FACT receives the referral, we will contact the family within 24 hours to set up an initial appointment with a FACT Care Manager.

Yes. FACT is Union County's exclusive Care Management Organization (CMO) and is only able to serve residents of Union County. If you live outside of Union County, you should look for the CMO serving your area. There are CMOs dedicated to serve each county in New Jersey.

During your time with FACT, your Care Manager may introduce you to a variety of services and supports available in your community. You can also go to our sister website UnionResourceNet.org to find additional community based supports, resources, and services available in the Union County area.